You can delete or freeze your isEazy Author account at any time. We explain in this article the difference between the two possibilities.
⚠️ Please note that freezing or deleting your account will be immediate, and any remaining days of your subscription will be lost.
Log in to your account's Management Area to do this.
There, go to Subscriptions and Credits.
From Change my subscription, scroll down to see the "Delete account" option:
When you click on delete account, a window will open with an exit survey:
After completing the exit survey, two options will appear:
- Freeze/pause your subscription.
- Permanently delete it.
Deleting your account
Please note that when you delete an account, you will lose all the projects and associated data as we cannot keep them due to the LGPD (General Data Protection Act).
When you end a subscription all the projects that you have exported in Scorm format and that you have hosted on your LMS platform, such as the .zip files that you have on your WEB server, will continue to work without any problem (those that you have published by URL will not continue to work).
If you unsubscribe you will not be able to access or edit the projects in isEazy Author. In the case that you register again, you will not be able to upload again courses that you have previously exported, to edit them.
If you have your personalised isEazy Author Go platform, your published courses and the tracking metrics generated by your students will also be deleted there. They will no longer be able to access them once you cancel your account.
As this is a dangerous and non-reversible change, you will be asked to confirm the action by entering your password in the pop-up window.
Cancelling your account means that your next invoice will be cancelled, as long as this is done before the invoice is issued.
Freezing your account
If you prefer to keep your projects temporarily until you decide to reactivate your account, you can choose the freeze option.
The freeze takes effect immediately upon activation, and if it is applied before the current subscription expires, any remaining days will be lost.
During the freeze period, your subscription will be paused, and you will not be charged. You will only be able to access your account in order to reactivate it.
While your account is frozen, you will not be able to edit your projects and your collaborators will not be able to access your account.
Projects that you have published via direct link and/or isEazy Author Go will no longer be accessible, but projects that you have downloaded as files and uploaded to other platforms will continue to function normally.
Reactivating your account
To reactivate your account, you simply need to purchase a new period with the same subscription plan you previously had, and your account will be restored exactly as it was at the time it was frozen.
This means you will recover your projects, environments, and Author Go.